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NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Qualification reference: 603/2778/9

Level: NCFE CACHE Level 2

Learn how to make sure you give customers a great first impression
Be awarded the NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality * – a nationally recognised qualification, regulated by Ofqual in England
Available to study online via the eAssessorPro platform

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

For advice or to enrol, please call 01409 220 400

Course overview

In the hospitality industry, making a great first impression on customers is essential. This course will teach you key skills such as effective communication, the importance of teamwork, and maintaining food hygiene. Additionally, you will learn about the relevant legislation and guidelines for the sector, as well as the professional standards you need to uphold.

Syllabus

View Syllabus

Practical training

No practical training is required to complete this course.

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Prerequisites

You do not need to have any additional qualifications before studying this course.

Learners should be at least 16 to undertake this qualification.

Level

On successful completion of this course you will achieve the NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality qualification.

The NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality is a regulated qualification. This means it is a nationally recognised qualification, regulated by Ofqual in England.

This qualification could support you as you enter, or progress within, employment in the hospitality sector.

Certification

Successfully complete this course and you will:

Achieve the NCFE CACHE in Understanding Excellence in Customer Service for Hospitality* at Level 2

*NCFE CACHE registration fee of £63.50 applies

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You can complete this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

At the end of each unit there will be an assignment, which is submitted to your tutor for feedback. To achieve the qualification, you will need to successfully complete all units in the course.

If you have any questions, or would like feedback or encouragement about your course or your studies then you can contact our friendly advisors by phone or email. You can also message your tutor using the in-platform messaging service.

This course is delivered online:

Online study

Your course units can be accessed and your assignments completed via our online learning platform.

You will be able to progress through your course whenever and wherever you wish – all you need is access to the internet, and a computer, laptop, tablet or smartphone.

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Your tutor will mark your lessons, giving valuable, constructive feedback - helping you to master each step before moving on to the next. You can contact them for support or advice throughout your studies.

You can also contact the support team who are here to help you Monday to Friday, 9am to 5pm.

We are proud of our friendly, caring ethos and aim to do all we can to help you succeed.

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How to enrol

Please call 01409 220 400 - Monday to Friday, 9am to 5pm.

If you are calling from a landline, please dial 0800 731 9271.

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*NCFE registration fee applies – See Level and Qualifications

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¹ The number of study grants available is limited and may be withdrawn at any time without notice. Enrol today to guarantee your grant. Cannot be used in conjunction with any other offers or against any CPD modules. If you choose to pay your course fee in one sum, you will receive your study grant offer immediately. If paying with a deposit followed by monthly instalments, your deposit payment will be reduced by the study grant percentage and each subsequent instalment payment will also be reduced by the study grant percentage. Other terms and conditions apply.

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